Shipping and Delivery Policy

Effective Date: September 26, 2026

Blooms Home & Kitchen Appliances Limited provides delivery services for eligible electronics, kitchen appliances, household appliances and related products.

We are committed to communicating delivery arrangements clearly and handling customers’ orders with care.

1. Delivery Coverage

We serve customers in Lagos and other eligible locations across Nigeria.

Delivery availability may depend on the customer’s location, product dimensions, product weight, courier coverage and other logistical considerations.

Certain large appliances may require special transportation or additional delivery arrangements.

Where delivery is not available to a particular location, we will inform the customer and discuss the available options.

2. Order Processing

Orders are subject to payment confirmation, product availability and the accuracy of the delivery information supplied.

We aim to process confirmed orders promptly.

Orders placed on weekends or public holidays may require additional processing time.

Customers will be informed if an order cannot be processed as expected.

3. Estimated Delivery Times

Delivery times vary depending on the customer’s location, product availability, courier arrangements and the type of appliance ordered.

Estimated delivery times will be communicated during checkout or confirmed with the customer before dispatch, as applicable.

Delivery estimates are not guarantees. Where a significant delay occurs, we will make reasonable efforts to notify the affected customer and explain the available options.

4. Delivery Charges

Delivery charges are determined by factors including location, order size, product weight, dimensions and the delivery service required.

Applicable delivery fees will be displayed during checkout or communicated and agreed upon before payment is completed.

Orders containing large or heavy appliances may require a separate delivery quotation.

5. Large Appliance Deliveries

Certain appliances, including refrigerators, washing machines, dryers and standing air conditioners, may require specialised handling.

Customers should ensure that their delivery location is accessible and suitable for the ordered products.

Where installation, lifting to upper floors or specialised delivery services involve additional charges, we will communicate the relevant arrangements before those services are provided.

Installation is included only where expressly stated in the product listing or agreed upon before purchase.

6. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, telephone number, delivery address and any relevant access instructions.

If incorrect or incomplete information causes an unsuccessful delivery attempt, additional delivery costs may apply where reasonable and disclosed to the customer.

If you notice an error in your delivery information, contact us as soon as possible.

7. Receiving Your Order

We encourage customers to inspect their packages and products upon delivery whenever reasonably possible.

Check that the items received correspond with your order and that there is no obvious external damage.

If a product arrives damaged, incomplete or incorrect, contact us as soon as reasonably possible so that we can investigate and arrange an appropriate resolution.

Your statutory rights are not lost merely because an issue was not discovered or reported at the point of delivery.

8. Delivery Delays

Delivery may occasionally be affected by circumstances beyond our reasonable control, including severe weather, transport disruption, road restrictions or courier delays.

Where such circumstances arise, we will communicate relevant updates and work towards a reasonable resolution.

Customers may contact us for assistance with delayed or undelivered orders.

9. Missing or Lost Orders

If your order has not arrived within the communicated delivery period, please contact our customer support team.

We will review the order information, investigate with the relevant delivery provider and communicate the next steps.

Where an order is confirmed to be lost or cannot be fulfilled, an appropriate remedy will be provided in accordance with applicable law.

10. Changes to Delivery Arrangements

If you need to change a delivery address or delivery arrangement after placing an order, please contact us promptly.

Changes may not be possible after dispatch and may involve additional reasonable delivery costs.

Any applicable charges will be communicated to the customer.

11. Contact Information

Blooms Home & Kitchen Appliances Limited

Registered Address: B124, Alaba International Market, Electronics Line, Alaba, Lagos State, Nigeria.

Email: et**********@***il.com

For delivery enquiries, order tracking or delivery-related complaints, please contact us with your order number and relevant information.