Privacy Policy

Privacy Policy

Effective Date: September 26, 2026

Blooms Home & Kitchen Appliances Limited

Blooms Home & Kitchen Appliances Limited (“Blooms,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of customers, visitors and other individuals who interact with our business.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, purchase our products, create an account or communicate with us.

We handle personal information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act, 2023.

1. Information We Collect

Depending on how you interact with our business, we may collect your full name, email address, telephone number, billing and delivery addresses, order details, purchase history and customer service communications.

When you visit our website, we may also collect technical information, including your IP address, browser type, device information, website activity and cookie preferences.

If you make a payment, the payment information required to complete your transaction may be collected and processed by our authorised payment service providers.

2. How We Use Your Information

We collect and process personal information to operate our online store, process orders, arrange deliveries, provide customer support, manage customer accounts, handle returns and refunds, prevent fraudulent transactions and meet legal obligations.

Where permitted by law, we may use your information to improve our services, understand customer preferences and communicate relevant business updates.

We will seek your consent for marketing communications where required by law. You may unsubscribe from marketing emails at any time.

3. Legal Basis for Processing

Depending on the circumstances, we process personal information because it is necessary to fulfil a purchase agreement, comply with a legal obligation, pursue legitimate business interests that do not override your rights, or act on your consent.

Where processing is based on consent, you may withdraw that consent at any time, without affecting processing lawfully carried out before withdrawal.

4. Payment Security

We may use authorised third-party payment service providers to process customer payments.

Your payment transactions are subject to the security procedures and privacy practices of the relevant payment provider. We do not need your full payment card details to provide ordinary order support.

Customers should use only the official payment methods presented during checkout or expressly confirmed through our authorised business channels.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain essential website functions, support shopping cart and checkout activity, remember customer preferences and measure website performance.

Optional analytics, advertising or marketing cookies may be used where these services are enabled and any legally required consent has been obtained.

You can manage your cookie preferences through the available website controls and your browser settings. Disabling essential cookies may affect shopping cart, account or checkout functionality.

6. Sharing of Personal Information

We may share relevant personal information with payment providers, delivery and logistics partners, website hosting providers, technology service providers and professional advisers when necessary to operate our business.

We may also disclose information when required by applicable law or a lawful request from an authorised public authority.

We require service providers processing personal information on our behalf to use appropriate confidentiality and security safeguards.

7. International Data Transfers

Some of our technology or service providers may process or store personal information outside Nigeria.

Where international transfers occur, we will take appropriate steps to meet applicable Nigerian data protection requirements and protect the information transferred.

8. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, accidental loss and unlawful disclosure.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including completing transactions, maintaining legally required business records, resolving disputes and addressing customer enquiries.

When personal information is no longer required, we will delete, anonymise or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate information, request deletion or restriction of processing, object to certain processing activities, withdraw consent or request data portability.

You may contact us at et**********@***il.com to exercise your rights.

You also have the right to lodge a complaint with the Nigeria Data Protection Commission if you believe your personal information has been handled unlawfully.

10. Children’s Privacy

Our products and website are intended primarily for adults and customers authorised to make purchases.

We do not intentionally collect children’s personal information without an appropriate lawful basis and any required parental or guardian consent.

If you believe a child has supplied us with personal information inappropriately, please contact us.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business operations, website technology or applicable law.

The latest version will be published on our website with its effective date.

12. Contact Information

Blooms Home & Kitchen Appliances Limited

Registered Address: B124, Alaba International Market, Electronics Line, Alaba, Lagos State, Nigeria.

Email: et**********@***il.com

For privacy-related questions, requests or complaints, please contact us using the email address above.